Refund & Return Policy

 

Thank you for shopping at ourda.store. We want to ensure you have a clear understanding of our refund, return, and exchange procedures.

If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

• You will need to provide the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact us first at support@ourda.store.

• Important: Packages returned to us without prior authorization will not be accepted.

• If your return request is accepted, we will provide instructions on where and how to send your package.

• Return Shipping Costs: Unless the product arrived damaged, defective, or incorrect, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

3. Damages and Issues

Please inspect your order upon arrival and contact us immediately (within 48 hours of delivery) at support@ourda.store if:

• The item is defective or damaged.

• You received the wrong item.

Please include clear photos or videos showing the defect or issue so our customer service team can resolve it quickly through a replacement or full refund.

4. Non-Returnable / Exempt Items

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants).

• Custom or personalized products.

• Personal care items (such as beauty products or undergarments) for hygiene reasons.

• Clearance, sale items, or gift cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must remain unworn, unused, and in its original packaging.

7. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If Approved: Your refund will be processed automatically to your original payment method within 5 to 10 business days.

• Processing Delays: Please keep in mind that it can take some time for your bank or credit card company to process and post the refund to your account statement.

• If more than 15 business days have passed since we approved your return and you haven't received your refund yet, please contact us at support@ourda.store.

8. Contact Information

For any questions regarding returns, refunds, or cancellations, please reach out to:

• Store Name: ourda.store

• Email: support@ourda.store