Shipping Policy

 

At ourda.store, we are committed to delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy to understand how your orders are processed and shipped.

1. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a secondary notification when your order has officially shipped.

• Please ensure that all delivery details are accurate upon checkout to avoid delays.

2. Delivery & Transit Times

• Estimated Shipping Time: Delivery typically takes 5 to 12 business days, depending on your destination and local carrier conditions.

• Note: Delivery times are estimates and cannot be 100% guaranteed, as customs inspections or carrier service disruptions may occasionally cause unforeseen delays.

3. Shipping Rates & Options

• Shipping rates for your order are calculated and displayed clearly during checkout.

• If we offer Free Shipping promotions, this will automatically apply at checkout once minimum requirements are met.

4. Order Tracking

Once your package is shipped, you will receive an email notification containing a tracking number.

• Please allow 24 to 48 hours for tracking information to begin updating on the shipping provider’s website.

• If you have not received your tracking information within 4 business days of placing your order, please reach out to us at support@ourda.store.

5. Address Changes & Order Modifications

If you need to change your shipping address or modify your order, please contact us immediately at support@ourda.store.

• Address modifications can only be made before the order has dispatched.

• Once an order has been shipped, we cannot update or redirect the shipment address.

6. Customs, Duties & Import Taxes

• ourda.store is not responsible for any duties, taxes, or customs fees applied to your order upon arrival in your destination country.

• All fees imposed during or after shipping (customs tariffs, taxes, etc.) are the responsibility of the customer.

7. Lost, Stolen, or Damaged Packages

• ourda.store is not liable for products damaged or lost during transit if the carrier provides proof of delivery.

• If your tracking status states "Delivered" but you have not received your package, please check around your property or contact your local carrier service first.

• If your order arrives damaged, please take photographs of the packaging and product immediately and contact us at support@ourda.store so we can assist you.

8. Contact Information

For any further questions or inquiries regarding our shipping process, please reach out to us:

• Store Name: ourda.store

• Email: support@ourda.store